1. Introduction
This Website Privacy Policy (the “Policy”) describes how Clariva LLC (“Clariva,” “we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with Clariva's public website located at clarivaprivacy.com and any related public webpages, website content, contact forms, demo request forms, evaluation request forms, and other website features that link to this Policy (collectively, the “Website”).
This Policy is intended for Website visitors, business contacts, prospective customers, partners, security reviewers, media contacts, and other individuals who interact with Clariva through the Website.
2. Website-Only Scope; Platform Data Governed Separately
This Policy applies only to the Website. It does not govern access to, use of, testing of, deployment of, integration with, or data processing through Clariva's enterprise platform, API, SDK, software, pilots, production services, paid services, private demonstrations, customer environments, security review portals, or other non-public services (collectively, the “Platform”).
Platform data, customer data, customer payloads, production records, API traffic, audit records, tenant records, verification artifacts, provider-routing events, support data, and other information processed through or for the Platform are governed by separate written agreements between Clariva and the applicable customer or authorized contracting party. Those agreements may include a master services agreement, order form, data processing agreement, security addendum, pilot agreement, non-disclosure agreement, or other written contract.
If a separate written agreement applies, that agreement controls over this Policy for the services, data processing, security commitments, retention commitments, confidentiality commitments, and customer data covered by that agreement.
3. Do Not Submit Sensitive or Production Data Through the Website
The Website is intended for high-level business inquiries, evaluation requests, contact messages, and general marketing-site interaction. Public Website forms are not intended for production data, regulated data, customer payloads, confidential business information, credentials, secrets, access tokens, private keys, personal health information, payment card data, non-public customer records, sensitive employment information, sensitive legal information, or other restricted or sensitive content.
You should not submit sensitive, regulated, confidential, or production information through the Website. If you submit such information despite this instruction, Clariva may process it as part of the Website inquiry or delete it, but it will not be treated as Platform customer data unless Clariva has separately agreed in writing to receive and process that information under a customer agreement.
4. Information We Collect
Depending on how you interact with the Website, Clariva may collect the categories of information described below.
4.1 Information You Provide Directly
If you submit a Website form or communicate with Clariva, we may collect information you choose to provide, including:
full name;
work email address;
company or organization name;
role, title, department, or business function, if provided;
inquiry type;
primary AI workflow, evaluation profile, implementation context, timeline, or related intake information;
messages, notes, questions, partnership inquiries, security-review topics, procurement questions, media inquiries, support requests, or other information you include in form fields or emails;
whether you request a sample request artifact or related follow-up material; and
any other information you voluntarily provide through the Website or related communications.
4.2 Form Attribution and Routing Information
Website forms may collect routing and attribution fields to help Clariva understand how a request reached the Website, route the inquiry, reduce spam, and respond appropriately. These fields may include landing page, referrer URL, submission page, submission timestamp, user timezone, UTM parameters, advertising click identifiers such as gclid, msclkid, or fbclid if present in the URL, and honeypot fields used for spam prevention.
4.3 Technical and Usage Information
When you visit the Website, Clariva and its service providers may collect standard technical and usage information, including IP address, approximate location derived from IP address, browser type, device type, operating system, pages viewed, referring page, access dates and times, error logs, security logs, and information about how the Website performs on your device.
4.4 Information From Service Providers or Business Sources
Clariva may receive limited information from service providers that support Website operation, form processing, email delivery, security, hosting, analytics if enabled, customer relationship management, scheduling, or related business operations. Clariva may also use publicly available business contact information or information you provide in follow-up communications to maintain accurate business records.
5. Information We Do Not Intentionally Collect Through the Website
Clariva does not intentionally use the public Website to collect production customer data, API payloads, customer environment records, model prompts, provider outputs, regulated datasets, payment card numbers, government identification numbers, biometric identifiers, precise geolocation, health information, or information from children.
The Website does not provide Platform access and is not intended to process enterprise AI workflow data. Do not paste or upload production prompts, customer content, customer records, secrets, credentials, or sensitive payloads into Website forms.
6. How We Use Information
Clariva may use information collected through the Website for the following purposes:
to respond to inquiries, demo requests, evaluation requests, contact messages, security-review questions, partnership inquiries, support requests, media requests, and other communications;
to route requests internally based on inquiry type, workflow profile, company context, evaluation timeline, or review topic;
to provide requested Website materials, sample artifacts, evaluation information, pricing discussions, or related follow-up communications;
to operate, maintain, secure, debug, and improve the Website and Website forms;
to detect, prevent, investigate, and respond to spam, fraud, abuse, unauthorized access, security incidents, or misuse of the Website;
to maintain ordinary business records of Website inquiries and related communications;
to comply with legal obligations, enforce the Website Terms of Use, preserve rights, and protect Clariva, users, customers, prospects, and others; and
for other purposes disclosed at the time information is collected or with your consent.
7. AI Training and Product Development
Clariva does not use information submitted through public Website forms to train, fine-tune, or improve third-party general-purpose AI models. Website form submissions are intended for business routing and communications, not for AI model training.
Clariva may use aggregated or de-identified Website-level information to understand Website performance, inquiry categories, product interest, and evaluation routing, provided such information is not reasonably linked to an identifiable individual.
8. Cookies, Similar Technologies, and Analytics
The Website may use cookies, similar technologies, server logs, and related tools for Website operation, security, spam prevention, performance measurement, form functionality, and basic business analytics.
At the time this Policy is published, Clariva's reviewed Website code does not intentionally include advertising pixels or cross-site behavioral advertising trackers. The Website may load third-party resources, including web fonts provided by Fontshare, and uses FormSubmit.co or another form-processing provider for public Website forms. Hosting providers, form providers, font providers, security tools, email providers, and similar vendors may receive technical information such as IP address, browser information, referrer information, timestamps, and form submission data as needed to provide their services.
If Clariva materially changes its use of analytics, advertising cookies, pixels, or similar tracking technologies, Clariva will update this Policy and provide any notices, consent mechanisms, or choices required by applicable law. Where required by applicable law, Clariva will honor applicable opt-out preference signals or provide a reasonable method to opt out of non-essential tracking.
Some browsers transmit “Do Not Track” signals. Because no uniform standard for responding to those signals has been adopted, the Website may not respond to all Do Not Track signals. Where legally required, Clariva will process opt-out preference signals such as Global Privacy Control in accordance with applicable law.
9. How We Disclose Information
Clariva may disclose Website information as described below.
9.1 Service Providers
Clariva may disclose information to service providers, contractors, or vendors that help operate the Website and business. These may include website hosting providers, domain and DNS providers, content delivery or security providers, form processing providers, email providers, font delivery providers, analytics providers if enabled, customer relationship management tools, scheduling tools, document management tools, professional service providers, and similar operational vendors.
For the current Website forms, form submissions are processed through FormSubmit.co, a third-party form processing provider, and then routed to Clariva's email inbox. FormSubmit.co may receive form contents and related technical information, such as IP address, browser information, timestamp, and anti-spam metadata, as needed to process and deliver the submission. Clariva may replace or supplement its form processing provider from time to time.
The Website may also load web fonts or similar public website resources from third-party providers such as Fontshare. These providers may receive technical information, such as IP address, browser information, referrer information, and timestamps, as part of providing those resources.
9.2 Legal, Security, and Compliance
Clariva may disclose information if we believe disclosure is necessary or appropriate to comply with law, regulation, legal process, governmental request, court order, or professional obligation; to enforce the Website Terms of Use; to protect rights, privacy, safety, property, or security; to investigate or prevent fraud, abuse, security incidents, or technical issues; or to establish, exercise, or defend legal claims.
9.3 Business Transactions
Clariva may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, diligence process, sale of assets, bankruptcy, receivership, or similar business transaction, subject to appropriate confidentiality protections where applicable.
9.4 With Consent or Direction
Clariva may disclose information when you consent to the disclosure, direct us to disclose it, or otherwise request that we share information with another party.
10. No Sale or Sharing for Cross-Context Behavioral Advertising
Clariva does not sell personal information collected through the Website. Clariva also does not share personal information collected through the Website for cross-context behavioral advertising as those terms are commonly used under U.S. state privacy laws.
11. Retention
Clariva retains Website information only as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, evaluating prospective business relationships, maintaining ordinary business records, operating and securing the Website, complying with legal obligations, resolving disputes, and enforcing agreements.
Website inquiry records are typically retained for up to twenty-four (24) months after the last substantive interaction, unless a longer period is reasonably necessary for an active or prospective business relationship, legal compliance, dispute resolution, security review, or legitimate business recordkeeping.
Security logs, technical logs, email routing records, form provider records, backups, and service provider records may be retained according to Clariva's and the relevant provider's operational retention practices. Clariva may delete, de-identify, or aggregate Website information when it is no longer reasonably needed for the purposes described in this Policy, unless retention is required or permitted by law.
12. Your Choices
You may choose not to submit Website forms. You may also request that Clariva stop sending non-essential business development or marketing communications. Clariva may still send administrative, legal, security, or transactional communications where appropriate.
You can control cookies and similar technologies through your browser settings. Disabling certain technologies may affect Website functionality. Where Clariva provides a cookie banner, preference center, or similar mechanism, you may use that mechanism to manage available choices.
13. Privacy Rights
Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, deletion of, or portability of personal information; to opt out of certain processing; to withdraw consent where processing is based on consent; or to appeal certain privacy-rights decisions.
To exercise privacy rights, contact Clariva using the contact information below. Clariva may need to verify your identity, authority, and request details before responding. Authorized agents may submit requests where permitted by applicable law, but Clariva may require evidence of authorization and may ask the relevant individual to verify their identity directly.
Clariva will not discriminate against you for exercising privacy rights available under applicable law.
14. California Notice at Collection
This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, “CCPA/CPRA”), applies to Clariva's Website activities.
Clariva may collect the following categories of personal information through the Website:
Identifiers: name, work email address, company, IP address, and similar contact or technical identifiers.
Professional or employment-related information: company, role, department, business function, workflow ownership, or procurement/security-review context if provided.
Internet or electronic network activity information: pages visited, referrer URL, browser information, device information, timestamps, logs, and interaction data.
Commercial or inquiry information: demo requests, evaluation requests, contact messages, pricing or procurement inquiries, security-review questions, and related business communications.
Inferences: limited business-routing inferences, such as likely inquiry category, evaluation fit, workflow type, or follow-up priority.
Sensitive personal information: Clariva does not intentionally collect sensitive personal information through the Website, but you may choose to include sensitive information in free-text fields despite Clariva's instruction not to do so.
Clariva uses these categories for the purposes described in Section 6, discloses them as described in Section 9, and retains them as described in Section 11. Clariva does not sell these categories of personal information and does not share them for cross-context behavioral advertising.
15. U.S. State Privacy Notices
Residents of certain U.S. states may have additional privacy rights under state privacy laws. Where applicable, Clariva provides a reasonably accessible privacy notice describing the categories of personal data processed, the purposes of processing, the categories of personal data disclosed to third parties, the categories of third parties with whom personal data is disclosed, and how to exercise available rights.
Clariva does not intentionally process Website information for targeted advertising, does not sell Website personal information, and does not intentionally collect sensitive personal information through the Website. If a privacy request is denied and applicable law provides an appeal right, you may appeal by replying to Clariva's response or contacting Clariva again using the contact information below with “Privacy Appeal” in the subject line.
16. International Visitors
Clariva operates the Website from the United States. If you access the Website from outside the United States, you understand that information collected through the Website may be transferred to, processed in, and stored in the United States and other jurisdictions where Clariva or its service providers operate. These jurisdictions may have privacy laws different from those in your location.
For visitors in the European Economic Area, the United Kingdom, Switzerland, or jurisdictions with similar legal-basis requirements, Clariva acts as the controller for personal information collected through the Website. Clariva processes Website information based on legitimate interests in operating, securing, improving, and responding to inquiries through the Website; consent where required for optional communications or non-essential cookies or similar technologies; steps taken at your request before entering into a potential business relationship; and compliance with legal obligations where applicable.
The Website is primarily intended for business visitors and prospective customers evaluating Clariva in the United States, unless Clariva separately agrees otherwise in writing. Clariva does not use the public Website to offer Platform access, process Platform customer data, or establish international data-transfer terms for customer data.
International, EU, UK, or other non-U.S. customer data requirements for the Platform must be addressed, if applicable, in separate written agreements between Clariva and the applicable customer, such as a data processing agreement, security addendum, transfer mechanism, or other customer-specific contract.
17. Children's Privacy
The Website is not directed to children, and Clariva does not knowingly collect personal information from children through the Website. If you believe a child has provided personal information through the Website, contact Clariva using the contact information below.
18. Security
Clariva uses reasonable administrative, technical, and organizational measures designed to protect Website information. However, no website, email system, form-processing service, transmission method, or storage system is completely secure. Clariva cannot guarantee absolute security.
If Clariva becomes aware of a security incident involving personal information collected through the Website, Clariva will evaluate the incident and provide notices where required by applicable law.
19. Third-Party Websites and Services
The Website may link to third-party websites or services. This Policy does not apply to third-party websites or services that Clariva does not control. Review the applicable third party's privacy policy and terms before using third-party services or submitting information to them.
20. Changes to This Policy
Clariva may update this Policy from time to time. If Clariva makes material changes, Clariva will update the effective date or provide other notice where appropriate. Updated versions apply when posted unless a different effective date is stated.
21. Contact
Questions or requests about this Policy may be sent to:
Clariva LLC
Email: admin@clarivaprivacy.com